TEMPORARY EMERGENCY ACCOUNT RELIEF REQUEST

The Temporary Emergency Account Relief Request is designed to provide qualified Agents and Brokers with short-term assistance during legitimate emergency situations that may temporarily impact their ability to fully operate their TruPowur business. All requests are reviewed on a case-by-case basis and are not automatically approved. Approved relief requests are limited to a maximum of thirty (30) days per calendar year and may require supporting documentation to verify the emergency circumstance. During the approved relief period, reduced platform maintenance fees will continue to apply, and all standard billing obligations, platform fees, and contractual responsibilities will automatically resume upon conclusion of the temporary relief period unless otherwise approved in writing.

TEMPORARY EMERGENCY ACCOUNT RELIEF REQUEST

Full Name of Agent/Broker *

Your TruPowur Email Address *

Enter your TruPowur email address for verification. Non-TruPowur emails will not get processed.

Extension Number (Sales Code) *

Enter your Three-Digit extension for verification.

Provide an Explanation of Circumstances *

How the emergency is affecting business operations

What Type of Emergency *

Other Emergency Explanation *

Please Upload Any Supporting Documentation

Click to upload

PDF, PNG, GIF, JPEG or JPG ( max 5 Files )Examples: Hospital paperwork, Doctor’s note, Death certificate/obituary, Insurance claim, Evacuation/disaster notice, Bank hardship notice. Documentation may be required to verify the emergency request. Submission of documentation does not guarantee approval.

Please Check the Verification of Statement Acknowledgement *

I Have Read and Agree to the Relief Terms Requirements listed Below!

TEMPORARY RELIEF ACKNOWLEDGMENT & CONDITIONS:

By submitting this request, you expressly acknowledge, understand, and agree to the following legally binding terms:

I understand this is a temporary 30-day emergency billing hold only.
I understand approval is not automatic and is subject to review.
I understand reduced billing during the hold period remains due.
I understand the emergency hold fee is:
- $100 for Agents
- $100 for Brokers
I understand all standard billing resumes automatically after 30 days unless otherwise approved in writing.
I understand this request does not terminate my contract or financial obligations.
I understand abuse or misrepresentation of this policy may result in denial or account termination, and is subject to an ETF charge.
Any outstanding balance must be satisfied in full before processing any authorized temporary relief.

REFUNDS / CHARGEBACK PROHIBITION

All payments made are final and non-refundable under any circumstances.
You are expressly prohibited from initiating any chargeback, dispute, or payment reversal through your financial institution.
Any such action constitutes a willful and material breach of contract, triggering immediate enforcement remedies.

ENFORCEMENT, DAMAGES & LEGAL ACTION

In the event of breach, including but not limited to unauthorized chargebacks or refusal to remit amounts due, TruPowur reserves all rights to pursue aggressive enforcement, including:

Immediate acceleration of damages, including up to one (1) full year of License/SaaS fees
Recovery of all outstanding balances, including the Early Termination Fee
Assessment of legal fees, court costs, administrative fees, and collection expenses
Reporting to the appropriate financial and legal channels as permitted by law

These obligations shall remain enforceable for a period of five (5) years from the date of execution or termination of the Agreement, whichever is later.

Any attempt to circumvent the terms of the Agreement or avoid payment obligations may also be evaluated under applicable law, including Texas Penal Code § 31.04 (Theft of Services).