Timing:  Commissions are handled once a month on the first week of the month, but only on business days (Monday–Friday, excluding holidays). So the exact date will shift depending on the calendar.

Email Notification: Once your commission is processed, you’ll receive a “Paid Commission Report” by email with details on your earnings and qualifying deals. If you didn’t earn a commission that month, no email will be sent.

Bank Processing: After your commission is approved, the payment will hit your bank account in about 3–5 business days, depending on your bank's processing time.

Minimum Threshold: You need to earn at least $25 in commissions to get paid. If you earn less, it carries over to the next month until you reach $25.

Bank Information: To ensure successful payment, double-check that your bank details (account type, account, and routing numbers) are up-to-date.

There are several common reasons why forecasted and actual commission amounts may differ:

Usage Variance: Customers may use less natural gas or electricity than estimated, which is the most frequent cause. Our estimates are based on historical usage, but actual consumption may differ—especially for gas, which can be zero in summer.

Delinquent Payments: If a customer stops paying or becomes delinquent, your commission may be impacted. TruPowur cannot control customer payment behavior.

Account Changes: If the customer’s account is dropped or enrollment fails, it will also affect your commission.

Clawbacks and True ups are different in how they are generated, as well as the financial impact they come with.

Clawbacks are due to the contract flow getting interupted by a disruption such as a drop or a rejection. Clawbacks will always be negative and take place when upfront (Annual) commissions were received.

True Ups are due to over/under payments based on what the customers projected annual usage is vs what the actual reported usage is. True ups can be positive or negative depending on the usage reported. These only take place when upfront commissions were paid, since upfronts are paid based on projections, these will almost always have a end of term adjustment based on actual usages.

Upfronts are annual, lump-sum commission payments based on confirmed annual usage estimates. These payments are made as a prepayment for the upcoming 12 months and are calculated using expected annual usage provided by the utility. Below is a breakdown of how commission is calculated and what to expect from the payment and reconciliation process.

Commission is always calculated using this standard equation:

(Usage Consumed for Time Period) x (Mils on the Deal) x (Broker Split)

For a 12 Month, Upfront Deal with 5 Mils and 100,000 kWh in annual usage, a Broker would calculate the following:

(100,000 KWH) x (.005) x (70% split) = $350 in commission

Upfront payment structures generally pay 2 Months after the deal is confirmed. You will receive a full year's worth of Commission immediately “upfront”, based on the estimated Annual Usage, calculated by the Utility and passed to the Supplier. This payment is then an ESTIMATE, and it is natural and expected for the Supplier to perform a “True Up” at the end of the year, to reconcile the estimated payment and usage, to the actual usage consumed by the Customer.

Residual (Monthly) payment structures involve monthly commission payments based on the actual energy or gas usage consumed by the customer. These payments are typically final and do not require adjustments or clawbacks, as they are calculated using reported consumption data.

Residual payments can experience a delay of up to 3–4 months from the initial transaction, depending on the selected Supplier.
This timeline accounts for the following steps:

Customer Consumption: The customer consumes energy or gas over a billing period.

Billing and Payment: The customer has 30 days to pay their bill.

Supplier Processing: The supplier typically takes an additional 30 days to calculate and distribute commissions.

Once we receive payment from the supplier, we process residual commissions in the next commission run without holding onto the funds. This ensures that residual commissions are paid as promptly as possible.

Upfront (Annual) commission structures provide a single payment, typically disbursed two months after the deal's Confirmation Date. The earliest an upfront commission can be paid is 12 months prior to the contract’s flow date. Each upfront payment is capped at $25,000.

The annual usage estimate is calculated by the utility based on the previous year’s consumption data. This estimate forms the basis for the upfront payment. However, since it is an estimate, actual usage during the year may differ from the projected amount.

At the end of the year, the supplier typically conducts a reconciliation process to compare the estimated usage with actual consumption, this takes the form of a True Up payment, which can be positive or negative. This ensures that the broker is neither overpaid nor underpaid for the deal over the course of the year.

No. In order to receive commissions, Brokers are required to maintain an active account in good standing with TruPowur. Active status is one of the qualifying conditions for commission eligibility. This requirement ensures continuity of service for your customers, including ongoing account management, future renewals, and re-enrollments. Maintaining an active Broker account not only protects your income stream, but also ensures that your customers continue to be properly supported within the TruPowur system.

If you believe a deal should be paid, there are a few things to check before reaching out to the commissions team to investigate.

1) The Contract must be confirmed
2) Navigate to the Commission Tab on the specific Contract Page. As you scroll down on that page, you will see a row of information dictating expected payments and their timeline.

If the contract is confirmed, and the forecasted commission date has passed and you are still not seeing commission payments, email [email protected] with the contract number you would like to have investigated.

If a single contract includes multiple account numbers, you’re able to see the commission earned for each individual account—not just the total commission for the entire contract.

To do this:
1) Start by clicking on the contract itself. This will open up the contract details screen.
2) Navigate to the “Commission” tab within that contract. This tab contains all the financial details related to the commission payments for that contract.
3) Scroll all the way to the bottom of the Commission tab. At the very bottom, you’ll find a breakdown that lists each individual account or location associated with the contract.
4) Here, you will see a line-by-line summary showing:

● The specific account number or service location

● The amount of commission that was paid out for that particular account and the meter read dates for each commission payment

This is useful if you’re working with a customer that has multiple service locations or meters under one contract and you want to understand how much commission you earned from each specific site.

TruPowur conducts regular audits on every commission paying account. We have a detection algorithm that will let us know when an account is not paying as it should.

There are several reasons that might cause an account to go under audit. Here are a few common reasons:

● No commission payment has been made

● The correct margin to the broker has not been paid

● The margin listed does not match what is in the actual contract

● Residual payments have been stopped

● There has been a large claw back

● Anniversary payment was not made

Beyond those common reasons, there are many other factors that could send an account into audit. Please bear in mind we do this to ensure you are receiving timely and correct commission payments.

What should I do if my account is under audit?

If your account is under audit, then it means there will be a conversation between TruPowur and your supplier to determine why the account has not paid properly. The normal frame of time to fully audit and remedy any discrepancies is 30 days, so please be patient.

You should see a date at the top of your contract details page of when this 30 day period is finished. If your account is still under audit past that date, then feel free to send in a support ticket so we can update you on what's happening, and expedite a solution.

In our effort to make sure your commission payments arrive on time and accurately, we've partnered with select suppliers build a guarantee to you, the broker.

Suppliers participating in this program have provided written agreements holding them accountable for any post-sales reporting errors and/or have sufficient infrastructure to support their involvement.

How does it work?

When viewing options via matrix pricing or setting up an pricing session, you will see these symbols next to some suppliers that are in the program:

Top Standing

These Suppliers have signed an agreement guaranteeing timely and accurate payments.

Good Standing

These Suppliers have not signed an agreement, but are on good standing to deliver timely and accurate payments.

The Supplier Compensation Structure report will show all suppliers in the program.

Eligibility

You are eligible for this program if you meet the minimum PowerScore and drop ratio requirements. The metrics can be accessed via the financial profile available on your dashboard.

The following events are excluded from the program and will incur changes in the payment:

● The commission payments will remain based on the customer's billed usage, which will naturally differ from the forecasted usages at the confirmation date. In the case that an upfront payment has been made to the broker, a true-up entry will appear on the broker's commission statement, to account for the observed changes in usage.

● Customer delays in paying their invoices will change the forecasted residual payment date.

● Contract drops captured and communicated to the broker, which aren't reinstated within a 7-day window, will incur a claw back.

Your 1099 is included with your original paperwork that you completed during the initial Onboarding.
If you would like a copy, you can email [email protected] to receive it. Be sure that your address on file is updated and accurate.

There are a few reasons why the "Upfront" commission option might not be available:

1) Supplier Feasibility:

The supplier must support the "Upfront" commission type for the contracts you're booking. If this isn’t feasible, the option won’t appear.

2) Lending Blockers:

If your account has hit its maximum reversible amount (lending threshold), the system may restrict upfront commissions to minimize risk. This information can be found in your "Financial Profile".

3) Performance Metrics:

Accounts must maintain a drop ratio of less than 20% to qualify for upfront commission payouts. If the drop ratio is 20% or higher, the "Upfront" option will be blocked. This information can be found in your "Financial Profile".

Our dynamic commission model is designed to reward brokers for consistent performance and quality bookings. Rates may vary based on:

1) Performance-Based Rewards - Brokers who book consistently and maintain lower drop rates are rewarded with higher commission percentages. This structure encourages quality bookings and long-term success.
2) Contract-Specific Factors - Variables like contract length and value impact commission calculations.
3) Supplier and Plan Compatibility - Not all suppliers support every payment plan, so rates adjust based on what’s feasible.

Note: The commission percentage for each plan will always be displayed before you make a selection, ensuring full transparency.